Privacy Policy

This Privacy Policy explains how C Melody (“C Melody”, “we”, “us”, or “our”) collects, uses, discloses, and protects information about you when you visit and use our website cmelody.com (the “Website”) and any related services, including streaming, downloads, artist profiles, and user accounts (collectively, the “Services”).

By accessing or using the Services, you signify your acceptance of this Privacy Policy and our Terms of Use. If you do not agree to this Privacy Policy or the Terms of Use, you must not access or use the Services.

Changes to this Privacy Policy

We may modify this Privacy Policy from time to time. We will notify you of material changes by revising the “Last Modified” date above and may provide additional notice (e.g., a statement on the Website or email notification). Please review the Privacy Policy whenever you access the Services.

Information We Collect

We collect information about you in various ways when you use our Services:

1. Information You Provide to Us

Account Information: When you create an account, this includes your name, email address, username, password, date of birth, and country. You may also choose to provide additional information like musical preferences or a profile picture.
Purchases: If you buy products or services (e.g., music downloads, subscriptions, merchandise), we collect payment information like your credit card number, expiration date, and billing address.
Communications: When you contact us (via email, forms, or social media), we collect the information you provide, including your name, email address, and message content.
User Content: If you submit content (e.g., comments, reviews, uploaded music), we collect the content and associated metadata.
Artist Information: Artists or their representatives may provide us with information like biographies, discographies, performance history, and contact details.

2. Information Collected Automatically

Usage Data: This includes your IP address, browser type, operating system, pages visited, links clicked, music streamed/downloaded, search queries, and visit dates/times.
Device Information: We may collect your device type, operating system, unique identifiers, mobile network data, and device settings.
Location Information: We may collect approximate location data if you enable location services on your device. This helps personalize your experience and provide location-based services.
Log Files: Our servers automatically record information like your IP address, browser type, referring/exit pages, and clicks. We use this to analyze trends, administer the Website, prevent fraud, and gather demographic data. We do not share Log Files externally.

3. Information We Collect from Other Sources

Third-Party Services: If you connect your account with services like Facebook, we may collect information from them as permitted by their privacy settings.
Service Providers: Third-party providers (e.g., payment processors, data analysts) may collect and share information about you with us.

Cookies and Similar Technologies

We use cookies and similar technologies (“Tracking Technologies”) like web beacons and pixel tags to collect and store information about your Website use.

We use Tracking Technologies for:

Essential Functions: These are necessary for the Website to work properly, enabling you to navigate and use its features.
Performance Analysis: These collect data on how you use the Website, helping us improve its performance and functionality.
Functionality: These allow the Website to remember your choices (e.g., language preference, login info).
Targeting/Advertising: These deliver more relevant ads to you, limit how often you see an ad, and measure ad effectiveness.

You can manage cookie preferences through your browser settings, but disabling cookies may impact Website functionality.

How We Use Your Information

We use your information to:

Provide and Improve Services: This includes operating, maintaining, and improving the Website and Services; processing transactions; personalizing your experience; providing customer support; and communicating with you.
Personalize Your Experience: We may use your information to recommend music, artists, or events based on your listening history and preferences.
Send Marketing Communications: We may send you marketing materials with your consent. You can opt out at any time using the unsubscribe link in emails or by contacting us.
Analyze and Improve Our Services: We analyze user interactions, monitor trends, and use data to improve the Website, develop new services, and enhance your experience.
Protect Rights and Safety: We may use information to protect the rights, property, and safety of C Melody, our users, and others; to comply with legal obligations; to enforce our agreements; and to prevent fraud and abuse.

Sharing Information

We may share your information in the following circumstances:

Service Providers: We may share your information with third-party service providers who perform services on our behalf (e.g., payment processing, data analytics). We require them to protect your information and only use it for our purposes.
Business Transfers: We may disclose your information in connection with a merger, acquisition, or other corporate transaction. We will notify you of any change in ownership or uses of your information.
Legal Requirements: We may disclose your information if required by law or in response to a valid legal request (e.g., subpoena, court order).
Protection of Rights: We may disclose your information if we believe it is necessary to protect the rights, property, or safety of C Melody, our users, or others.
Aggregated and De-Identified Information: We may share aggregated or de-identified information that cannot reasonably be used to identify you.

Disclosure to Protect Abuse Victims

We reserve the right to disclose information if we suspect it involves a party who may be a victim of abuse (e.g., elder abuse, child abuse, spousal abuse). We may disclose information to authorities we deem appropriate (e.g., law enforcement, child protection agencies).

Your Privacy Choices

You have choices about how we collect, use, and disclose your information:

Account Information: You can access, update, or correct your account information in your account settings.
Marketing Communications: You can opt out of marketing emails using the unsubscribe link or by contacting us.
Cookies: You can manage your cookie preferences through your browser settings.
Do Not Track: We do not currently respond to Do Not Track (DNT) signals.

Data Security

We use commercially reasonable measures to protect your information’s security, but no data transmission over the internet or electronic storage method can be guaranteed 100% secure.

Data Retention

We retain your personal information for as long as necessary to provide you with the Services and for legitimate and essential business purposes, such as complying with legal obligations, resolving disputes, enforcing agreements, and protecting our rights.

Children’s Privacy

Our Services are not intended for children under 13. We do not knowingly collect information from children under 13. If you become aware that we have collected information from a child under 13, please contact us immediately, and we will take steps to remove it.

International Data Transfers

Your information may be transferred to and processed in countries other than your residence. These countries may have different data protection laws. By using our Services, you consent to this transfer.

Your GDPR Rights

If you are a resident of the European Economic Area (EEA), you have specific data protection rights under the GDPR, including:

Right of Access: Request access to your personal information we hold.
Right to Rectification: Request correction of inaccurate or incomplete information.
Right to Erasure (Right to be Forgotten): Request erasure of your personal information in certain circumstances.
Right to Restriction of Processing: Request restriction of processing your personal information in certain circumstances.
Right to Data Portability: Receive your personal information in a structured, commonly used, and machine-readable format and have us transmit it to another controller in certain circumstances.
Right to Object: Object to processing your personal information in certain circumstances.

How to Exercise Your GDPR Rights:

Right to Lodge a Complaint:

If you believe we have infringed on your GDPR rights, you can lodge a complaint with a supervisory authority. Find contact information for your local authority here: https://www.edpb.europa.eu.

California Privacy Rights

California residents have data protection rights under the CCPA, including the right to know, delete, and opt-out of the sale of their personal information. To exercise your CCPA rights, contact us using the information below.

Contact Us

If you have any questions about this Privacy Policy or our practices, please contact us at:

C Melody
Email: [email protected]
Address: 3702 Spruce St, #1060
Tampa, FL 33607

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